--- title: "Changelog" description: "What changed in Retily, week by week: the improvements you will notice in the dashboard, the chat widget, billing and retily.com." url: https://retily.com/changelog language: en last_modified: 2026-10-28T18:12:50Z --- Changelog # What’s new in Retily. The changes you will notice, newest first. Questions about one? Write to [support@retily.com](mailto:support@retily.com). ## Week of October 26, 2026 - Oct 28 Signing up is one flow: your account, your plan and payment, then your workspace and your widget. - Oct 28 The sign-up and sign-in pages are in English, French, Spanish, Portuguese and Arabic. - Oct 28 retily.com is in five languages too: the home page, pricing and the agent builder. - Oct 28 Plan cards count AI answers, and Growth and Pro include more chat widgets, contact forms and file storage. - Oct 28 The pricing page lists every AI action and what it costs, under How credits work. - Oct 28 When your own rules send a topic elsewhere, such as order questions to your orders address, the AI follows the rule instead of answering from your knowledge base. - Oct 28 Scanning your website lists each page as it is read. - Oct 28 A short film on the home page shows Retily in less than a minute. - Oct 27 When the AI offers choices in the chat widget, its buttons take the message box’s place, and Type a message instead brings the box back. - Oct 27 Off-topic questions get a short, friendly decline from the AI, never the same sentence twice in a chat. - Oct 27 Attached files sit inside the message box as small previews, in the widget and the dashboard, and nothing is uploaded until you press Send. - Oct 27 Recording a voice memo is simpler: the recorder fills the message box, and one click sends it. - Oct 27 Photos in a closed chat open and download again in the widget. - Oct 27 A clearer dashboard: Home shows your key numbers first, Get started is a checklist, and every page has a title. - Oct 26 A customer’s voice memo plays right in the chat or ticket in your dashboard. - Oct 26 The widget’s menu has End chat and Start a new chat, and visitors can select text in the chat. - Oct 26 Starting a new chat in the widget never shows Connection lost, and a dropped chat reconnects by itself. - Oct 26 The AI reads the images customers send, in the widget, in drafts for email tickets and in the AI Playground. - Oct 26 Your AI agent stays on your business: it no longer writes code or describes unrelated images for visitors. ## Week of October 19, 2026 - Oct 25 Share the agent you build on retily.com/try with a link, or save it to a new workspace. - Oct 25 On retily.com/try, a refresh keeps your conversation, and Start a new chat opens a fresh one. - Oct 23 Online billing is live: choose Starter, Growth or Pro in Settings › Billing, with a $1 first month on monthly plans. - Oct 23 Cancel your plan in one click in Settings › Billing, and ask there for a refund of your first full payment within 7 days. - Oct 23 The demo on retily.com/try shows the business’s own logo, or a monogram in its brand colour. - Oct 21 Growth includes two seats, and extra seats on Growth and Pro cost less. - Oct 20 AI drafts never invent facts: what the AI can’t confirm becomes a highlighted [check: …] note that you fill in before sending. - Oct 20 Customers can attach images and PDFs while the AI is answering them, and the AI reads them. - Oct 19 Live chat shows Sent, Delivered and Read on your replies, and every automatic message on the timeline. - Oct 19 A new owner’s dashboard opens in their browser’s language, with a one-click way back. - Oct 19 Pin a knowledge page for price questions, and the AI always reads it when a customer asks about prices. - Oct 19 Delete several knowledge items at once, or everything one website scan added. - Oct 19 Arabic typed in Latin letters gets a reply in Modern Standard Arabic, in Arabic script. ## Week of October 12, 2026 - Oct 18 Upload PDF, DOCX, TXT and Markdown files to your knowledge base. - Oct 18 Settings › Billing lists everything that uses credits, with the hourly limit. - Oct 17 Installing the widget is simpler: the code first, steps for your website platform, then a check that it works. - Oct 17 Settings › Email shows your built-in Retily address and how to forward your support email to it. - Oct 17 Knowledge gaps live on the Knowledge page. - Oct 17 The AI checks that each reply is in the customer’s language, and writes it again when it isn’t. - Oct 17 Quick-reply buttons can appear at any point in a chat, not only at the start. - Oct 17 The dashboard links to the help pages where you need them. - Oct 16 Reset a forgotten password from the sign-in page. - Oct 16 Scanning your website is free. - Oct 16 Your public help center stays off until you turn it on. - Oct 16 On phones, the keyboard no longer covers the widget’s buttons. - Oct 16 The AI Playground answers exactly as your widget does. - Oct 15 Every ticket a customer writes gets its reply deadlines, and your team hears when one is close or missed. - Oct 15 A start checklist on Home ticks itself as you set up, and a notification tells you when your widget is live on your site. - Oct 15 Credit use moved to Settings › Billing, and engagement to Analytics. - Oct 14 The audit log records every settings change: who changed what, from what to what. - Oct 14 New accounts and invitations confirm their email address. - Oct 14 The role editor has a switch for transferring conversations. - Oct 13 Renaming a customer is its own permission, on for Agents. - Oct 13 The dashboard tells you when a new version is ready, with a button to reload. - Oct 12 Small talk no longer gets a ticket offer or counts as a knowledge gap. ## Week of October 5, 2026 - Oct 10 When a customer comes back about the same issue, the AI adds to their open ticket instead of opening a new one. - Oct 9 Export one customer’s data, or erase it, when they ask. - Oct 8 Your team reads and writes in its own language, and customers get every reply in theirs. - Oct 8 The chat widget, the contact form and the emails customers get speak the customer’s language. - Oct 8 The dashboard is in English, French, Spanish, Portuguese and Arabic, right to left. - Oct 8 Product and brand names stay as written in every translation. - Oct 7 Needs reply shows the open tickets assigned to you where the customer wrote last. - Oct 5 Copy a chat widget in one click, and give your contact form its own design. - Oct 5 If you belong to several workspaces, switch between them from the sidebar. ## Week of September 28, 2026 - Oct 3 A new chat widget design, with deeper design settings on the bigger plans. - Oct 3 Task comments arrive live, and commenting on a completed task reopens it. - Oct 3 The widget’s ticket card comes in two clear steps. - Oct 3 An Owner can delete a workspace, with 30 days to change their mind. 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