--- title: "Features: AI agent, inbox, tickets, team chat" description: "The AI agent that answers from your knowledge base, the unified inbox, the chat widget and contact form, tasks and team chat, analytics and the API." url: https://retily.com/features language: en last_modified: 2026-10-29T12:22:31Z --- Features # Everything support touches, in one system. Not a helpdesk with AI bolted on years later. The inbox, the AI, the knowledge and the team’s work were built together. Every plan has the whole desk; Growth and Pro add your branding, more widgets and chat flows. - Unified inbox - AI agent - Chat widget - Contact form and knowledge base - AI writing assistance - Team collaboration - Analytics - SLA policies - API ## Unified inbox Email, live chat, and tickets land in the same place. No tab-juggling, no working out who has what. - Email, contact-form and chat tickets in one shared list, live chats beside them - Assignment, participants, and takeover - Canned replies and a shared attachment library - Departments, with each contact form sent to the right one ## AI agent The AI agent resolves questions with what your business actually knows: your docs, your policies, your voice. When a human should take over, it hands the conversation to your team instead of going in circles. - Grounded answers from your own knowledge base - Hands the conversation to your team when it should - Your tone, your rules, and what it must never say - Coming soon: an AI phone agent that answers by voice from the same knowledge base ## Chat widget A chat widget you drop onto your site. It carries your colors and your logo, and hands live conversations to your team when the AI should step aside. - Themes and brand colors that match your site - Send files, images, and video to customers in the chat - Sits alongside the contact form on the same page ## Contact form and knowledge base An embeddable contact form for your site, and the knowledge base the AI answers from. Both are yours to brand. - Embeddable contact form carrying your branding - Knowledge base the AI agent answers from - Spam protection on the form ## AI writing assistance Your agents keep the keyboard. The AI drafts a first reply, improves the one they wrote, or expands a short note into a full response. - A full reply in one click, or from a few words with Instruct AI - Improve and expand any reply in the composer - Writes in your business's voice, not a generic one ## Team collaboration Support and the work it creates, side by side. Your team gets tasks, channels, direct messages, reminders, and @mentions without leaving the system. - Tasks linked to the ticket or conversation that created them - Public and private channels, plus direct messages - Reminders, reactions, and @mentions - Internal notes that customers never see ## Analytics See how the desk is actually performing: how fast you respond, how much the AI resolves on its own, and what customers thought of it. - Overview, agents, AI performance, and feedback views - Median first-response time - AI resolution rate - Satisfaction ratings from chats and closed tickets ## SLA policies SLA policies keep the clock visible, so nothing quietly ages out. Every ticket carries its targets, the assignee is warned before a resolution target slips, and the team hears when any target is missed. - First-response and resolution targets per priority - An SLA tag on tickets, marked overdue when a target is missed - The assignee is warned before the resolution target, and the team when a target is missed ## API A REST API for the parts of Retily you want to build on. - Endpoints for tickets, conversations, customers, and knowledge - API keys you create and revoke per integration Coming soon: an AI phone agent It answers by voice from the same knowledge base. Leave your email and we will tell you when it is ready, and about nothing else. ## AI for the routine. Your team for what matters. See the agent answer from your own website for free, usually in about a minute. Or start today, with your first month for $1. [Start for $1](https://app.retily.com/register) [Try it on your website](https://retily.com/try) Cancel anytime.