--- title: "Add knowledge" description: "Scan your website, upload documents, add articles, FAQs and corrections, and choose what stays internal. What the Retily AI answers from." url: https://retily.com/help/add-knowledge language: en last_modified: 2026-10-28 --- [Help](https://retily.com/help) # Add knowledge Your AI answers customers from your knowledge base, and only from it. Start with your website, then add what it does not say. Last updated October 28, 2026 ## Scan your website 1. On Home, in Get started, click **Scan your website**. Or, on **Knowledge**, click **Add Knowledge**, then **Scan your website**. 2. Enter **Your website URL** (your homepage is enough) and click **Start scanning**. We read up to 30 pages. It is free: no AI credits. 3. Review the pages it read, untick anything your AI shouldn’t use, and click **Keep**. We also email you when a scan is done. - One scan at a time, up to 3 an hour and 10 a day. Scanning a page again updates it. - If your site refuses our crawler (robots.txt, an error like 403, or a bot check), the scan stops there. Add your key pages as articles instead. [How our crawler works](https://retily.com/bot). ## Upload documents, add articles, FAQs and corrections On **Knowledge**, click **Add Knowledge** and pick one: **Upload a document** A PDF, DOCX, TXT or Markdown file, up to 10 MB. We read its text and save that; the file itself isn’t kept. A scanned PDF has no text to read: paste the text instead. **Article** A Title and a Body. Anything the AI should know: a policy, a guide, a price list. **FAQ** A Question and an Answer. Tick Quick-add mode to add several in a row. **Correction** A Customer question and the Correct answer, for a question the AI got wrong. Many items at once: click **Import** and paste CSV or JSON text. A new item takes a moment before the AI can find it. Each item counts once toward your plan’s limit: Starter: 100 knowledge items; Growth: 500 knowledge items; Pro: unlimited knowledge items. ## Who sees what Each item has a Visibility. You change it by opening the item on **Knowledge**. **Draft** Where new items start, scanned pages too, unless you tick Internal only. The AI uses it with customers. It is not on your public help center. **Public** The AI uses it with customers, and your public help center lists it, once you turn the help center on. **Internal only** Never used in answers to customers. For your team: people allowed to view internal articles (the Owner and Admins, by default) see it, and their AI reply drafts can use it. When you add an article or FAQ, tick **Internal only** to keep it from customers from the start. Public can be chosen once the item exists. ### The public help center Off until you turn it on: **Settings › General**, **Help center**, switch on **Public help center**, then **Save changes**. It lists only the items marked Public. ## What the AI reads - Chat on your site and voice calls: everything except Internal only. - The **AI Playground**: what a customer would get, so no Internal only items. - AI reply drafts for your team: Internal only items too, for people allowed to view them. ## Fill the gaps The **Knowledge gaps** card on Knowledge lists the top questions your AI couldn’t confidently answer. Click **View all gaps**. For each one, click **Answer** (as a FAQ, an article or a correction) or **Dismiss** it. To fix an answer the AI got wrong, see [Fix a wrong AI answer](https://retily.com/help/fix-wrong-ai-answer). The Owner can also click **Start briefing**: the AI goes through open gaps with you, by voice or text, and suggests answers. Nothing is saved until you accept them. ## Related - [Fix a wrong AI answer](https://retily.com/help/fix-wrong-ai-answer) - [Credits and AI answers](https://retily.com/help/credits) - [Get started](https://retily.com/help/get-started) - [All features](https://retily.com/features) - [Plans and pricing](https://retily.com/pricing) ## Still stuck? Write to support@retily.com with your support email address and what you tried. Or see [all help pages](https://retily.com/help).