---
title: "Install the chat widget on Shopify"
description: "Add Retily's chat widget to every page of a Shopify store by pasting one line into theme.liquid, then check it from the app."
url: https://retily.com/help/install-shopify
language: en
last_modified: 2026-10-28
---

[Help](https://retily.com/help)

# Install on Shopify

The chat widget is one line of code. On Shopify it goes into your theme’s main layout file, so it shows on every page of your store.

Last updated October 28, 2026

## 1. Copy your code in Retily

1. In the app, go to **Settings › Widget**.
2. Next to your chat widget, click **Install**.
3. Click **Copy code**.

```
<script src="https://app.retily.com/v1/widget.js" data-org="your-workspace"></script>
```

## 2. Paste it into your theme

1. In your Shopify admin, go to **Online Store**.
2. Next to the theme your store uses, click the **…** button, then **Edit code**.
3. In the `layout` folder, open `theme.liquid`.
4. Paste your code just before `</body>`, near the end of the file.
5. Click **Save**.

### Before you edit

Shopify suggests duplicating your theme first, so you have a copy to go back to. A theme you are only trying can’t be edited until you buy it.

## 3. Check it

1. Back in Retily’s install dialog, under **Check your site**, type your store’s address.
2. Click **Check installation**. **Installed** means the code is on that page.

## After a theme update

Code you add to a theme stays with that theme. When you update it, or switch to a new one, the updated copy doesn’t have your changes: paste the code into its `theme.liquid` again, then check again.

- The first time the widget loads on your store, the Get started step on Home ticks itself.
- Still no chat? Look at the widget’s **Allowed Domains**, as [Install the chat widget](https://retily.com/help/install-widget#check) explains.

## Related

- [Install the chat widget](https://retily.com/help/install-widget)
- [White label your widget](https://retily.com/help/white-label-widget)
- [Add knowledge](https://retily.com/help/add-knowledge)
- [All features](https://retily.com/features)
- [Plans and pricing](https://retily.com/pricing)

## Still stuck?

Write to support@retily.com with your support email address and what you tried. Or see [all help pages](https://retily.com/help).