---
title: "Microsoft 365 and Outlook.com email"
description: "Forward your Microsoft 365 or Outlook.com support address to your workspace's Retily address, with a mail flow rule or Outlook's own forwarding."
url: https://retily.com/help/microsoft-365-outlook
language: en
last_modified: 2026-10-28
---

[Help](https://retily.com/help)

# Microsoft 365 and Outlook.com email

For a Microsoft mailbox, forwarding is the way that works. Microsoft has turned off password sign-in for most mailboxes, and Retily can’t sign in with a Microsoft account yet.

Last updated October 28, 2026

## 1. Find your Retily address

In the app, open **Settings › Email**. Your built-in address is at the top, with a copy button: your workspace name, then `@mail.retily.com`. Email sent to it becomes a ticket, and your team’s replies go out from it.

## 2a. Microsoft 365: a mail flow rule

A Microsoft 365 admin sets this up once, in the Exchange admin center.

1. Add your Retily address as a contact: **Recipients › Contacts**, **Add a mail contact**, enter a name and the address, then **Create**.
2. Go to **Mail flow › Rules**, then **Add a rule › Create a new rule**.
3. Give it a name. Under **Apply this rule if**, choose **The recipient is** and pick your support mailbox.
4. Under **Do the following**, choose **Add recipients › to the Bcc box** and pick the Retily contact.
5. Click **Next**, then **Next** again, then **Finish** and **Done**.
6. A new rule starts disabled: open it on the **Rules** page and turn it on.

Your support mailbox keeps every email, and Retily gets a copy. Microsoft says a new rule can take 30 minutes or more to apply.

## 2b. Outlook.com: forwarding

1. At the top of Outlook.com, open **Settings**.
2. Go to **Mail › Forwarding and IMAP**. Outlook may ask you to sign in again.
3. Select **Enable forwarding**, enter your Retily address, then **Save**.

## 3. Test it

Send an email to your support address from another account. It arrives in **Tickets**, and the Get started step on Home ticks itself.

### A bounce with 5.7.520

Your Microsoft 365 organization blocks automatic forwarding to outside addresses set up with an Inbox rule or mailbox forwarding. Ask your Microsoft 365 admin.

## Connecting the mailbox with a password

**Settings › Email** still has **Outlook / Microsoft 365 (app password only)**, for the few Microsoft 365 mailboxes whose admin still allows app passwords for IMAP and SMTP. Most don’t, so it usually fails: Retily then tells you to forward instead.

- Gmail, Zoho, Yahoo and most other providers connect directly: see [Connect your support email](https://retily.com/help/connect-email).

## Related

- [Connect your support email](https://retily.com/help/connect-email)
- [Connect Gmail or Google Workspace](https://retily.com/help/connect-gmail)
- [Invite your team](https://retily.com/help/invite-team)
- [All features](https://retily.com/features)
- [Plans and pricing](https://retily.com/pricing)

## Still stuck?

Write to support@retily.com with your support email address and what you tried. Or see [all help pages](https://retily.com/help).