---
title: "White label your chat widget"
description: "Hide “Powered by Retily” on your chat widget and contact form, and use your own logo and colour. Which plans include it, and what still says Retily."
url: https://retily.com/help/white-label-widget
language: en
last_modified: 2026-10-28
---

[Help](https://retily.com/help)

# White label your widget

On Growth and Pro, your chat widget and contact form can show your brand only, with no “Powered by Retily” line.

Last updated October 28, 2026

## Hide it on the chat widget

1. In the app, go to **Settings › Widget**.
2. Next to your chat widget, click the pencil button (**Edit**).
3. Under **Branding and custom CSS**, untick **Show “Powered by Retily”**.
4. Click **Save changes**.

## Hide it on the contact form

1. On **Settings › Widget**, click the pencil button next to your contact form.
2. Open the **Appearance** tab and untick **Show “Powered by Retily”**.
3. Click **Save changes**.

## Your logo and colour

On every plan, **Settings › Branding** holds your logo, your favicon and your brand colour. Your chat widget and help center use them, and your logo goes on your emails too. On Growth and Pro, the widget’s editor also has every colour, fonts, corners, dark mode and custom CSS.

### What still says Retily

Your built-in email address ends in @mail.retily.com, and the links in emails still say Retily. To send from your own address, connect your mailbox: see [Connect your support email](https://retily.com/help/connect-email).

- On Starter, “Powered by Retily” always shows. Moving to a plan with the white label lets you hide it; see [Change or cancel your plan](https://retily.com/help/change-or-cancel-plan).

## Related

- [Install the chat widget](https://retily.com/help/install-widget)
- [Change or cancel your plan](https://retily.com/help/change-or-cancel-plan)
- [The $1 first month](https://retily.com/help/first-month)
- [All features](https://retily.com/features)
- [Plans and pricing](https://retily.com/pricing)

## Still stuck?

Write to support@retily.com with your support email address and what you tried. Or see [all help pages](https://retily.com/help).