--- title: "Retily: the perfect chemistry between AI and your team" description: "Retily answers every customer instantly from your own knowledge, and brings in the right person, with the whole story, when a human makes the difference." url: https://retily.com language: en last_modified: 2026-10-29T12:22:31Z --- Built for the age of AI. # The perfect chemistry between AI and your team. Retily answers every customer instantly from your own knowledge, and brings in the right person, with the whole story, only when a human makes the difference. [Start for $1](https://app.retily.com/register) [Build your agent in 1 minute](https://retily.com/try) Retily, in less than a minute Real numbers from a live support desk that runs on Retily every day. 4,400+ **customer questions answered by the AI** 82% **of conversations, no human agent had to step into the chat** 24/7 **AI answers around the clock** 4.21/5 **average customer rating of the support, team and AI together, across 1,269 ratings** 4,400+, 82% and 4.21/5 are measured on the live support desk of our founder's own company, which runs on Retily, since July 2026. Updated October 28, 2026. What you get ## One desk for support, with the AI built in. Not an AI layer on top of four other tools. The agent, the inbox, the knowledge and the team’s work were built together. Every plan has the whole desk; Growth and Pro add your branding, more widgets and chat flows. ### AI agent Answers from your own knowledge, around the clock, in the customer's language. Says so when it does not know. ### Tickets Email, chat and contact-form requests in one place, with one-click AI summaries and replies written from a few words. ### Live chat A branded widget for your website. The AI answers first and hands over to a teammate when it should. ### Email inbox Your existing mailbox over IMAP and SMTP: Gmail, Zoho, Yahoo, OVH and most others. Microsoft 365 and Outlook.com by forwarding. ### Tasks and team chat Tasks linked to the ticket that created them, channels, direct messages, reminders, internal notes. ### Languages Your team reads and writes in their own language. Customers get every reply in theirs. How it works ## When the AI calls your team. One customer, one evening. The AI answers what it can from your own knowledge, brings your team in only for what needs a person, and nobody asks the customer twice. 01 of 03 ### The conversation, at 1:48 AM A guest asks about the dog. The AI answers from your house rules. The early check-in needs a person, so the AI offers a ticket and the guest creates it with one click. 02 of 03 ### The ticket, next morning Lina opens it with the whole chat attached and a short summary on top. She types four words, Instruct AI writes the full reply, and she sends it. 03 of 03 ### A person finishes it The guest gets a human answer at 9:06 AM, in the same chat, without repeating anything. The ticket is resolved. For your team ## The AI takes the routine. This is where your people work. Tickets with the facts on top, the questions the AI could not answer, tasks and team chat beside your customers. One desk, one login. ### Read a ticket in a few lines, not three paragraphs. Tickets from chat arrive with a short summary on top, and one click turns a long email into a few bullet points, so you decide instead of reading. Type your reply in four words and Instruct AI writes it out in full, in your tone. - One click turns a long message into a few bullet points - Instruct AI: four words in, a complete reply out - Reply targets with the clock visible, so nothing slips - Email, chat and contact-form requests in one place [More about tickets](https://retily.com/features#unified-inbox) ### Close your knowledge gaps, once. Retily shows you the questions the AI could not answer, and how often customers asked them. Answer one once, and from then on the AI answers it for you, every time. - The questions the AI could not answer, counted, in one list - Fill a gap with a short note, or talk it through in a briefing call - The AI answers from your knowledge base, not from thin air - Your website, your documents and your corrections, one knowledge base [More about knowledge](https://retily.com/features#contact-and-knowledge) ### Turn a ticket into a task without leaving the desk. A refund to process, a part to order, a colleague to ask: make it a task from the ticket, assign it, set a reminder, and talk it through with your team right there. Nothing moves to a spreadsheet or a group chat. - Tasks linked to the ticket or chat that created them - Channels, direct messages and @mentions - Internal notes customers never see - Reminders that come back when they should [More about tasks](https://retily.com/features#team-collaboration) ### Everything else a support desk needs, already there. Knowledge base, analytics, departments, roles, response targets, an API. All of it is on every plan; Growth and Pro add your branding, more widgets and chat flows. - A knowledge base that tracks what the AI could not answer - Analytics: first reply, AI resolution, satisfaction - Roles, permissions and an audit log - A REST API, on every plan [More about more](https://retily.com/features) Languages ## Answer in any language, to any language. Your team speaks what they speak. Customers write what they write. Retily translates both ways, so a message in Portuguese gets a reply from your French-speaking teammate, in Portuguese. - Customers write in any language. Your team reads it in theirs - Your team answers in their language. The customer gets it in theirs - Ticket replies show the translation before they go out - Dashboard in English, French, Spanish, Portuguese and Arabic Plans ## Start for $1. Stay flat as the AI does more. Every plan has the whole desk, and a monthly plan’s first month is $1. Growth and Pro add your branding, more widgets and chat flows. You pay for seats and AI credits, never per resolution. ### Starter For one person getting started. Regular price $9 $1 first month Then $9/month. Cancel anytime. $90 / year 2 months free 500 AI answers a month Credits also power ticket summaries, drafts, translations and transcription. - 1 seat - 1 chat widget - 1 contact form - 100 knowledge items - 1 GB file storage - White label: no Retily branding on your widget and forms Upgrade to unlock No extra seats or chat flows. [Start for $1](https://app.retily.com/register?plan=starter&interval=month) [Get started](https://app.retily.com/register?plan=starter&interval=year) Popular ### Growth For a small team with real traffic. Regular price $39 $1 first month Then $39/month. Cancel anytime. $390 / year 2 months free 3,000 AI answers a month Credits also power ticket summaries, drafts, translations and transcription. - 2 seats included, extra seats $9 a month 2 seats included, extra seats $90 a year - 5 chat widgets - 5 contact forms - 500 knowledge items - 5 GB file storage - 1 chat flow - White label: no Retily branding on your widget and forms [Start for $1](https://app.retily.com/register?plan=growth&interval=month) [Get started](https://app.retily.com/register?plan=growth&interval=year) ### Pro For a team. Regular price $79 $1 first month Then $79/month. Cancel anytime. $790 / year 2 months free 9,000 AI answers a month Credits also power ticket summaries, drafts, translations and transcription. - 3 seats included, extra seats $9 a month 3 seats included, extra seats $90 a year - Unlimited chat widgets - 25 contact forms - Unlimited knowledge items - 10 GB file storage - 10 chat flows - White label: no Retily branding on your widget and forms [Start for $1](https://app.retily.com/register?plan=pro&interval=month) [Get started](https://app.retily.com/register?plan=pro&interval=year) Extra seats: $9 a month, or $90 a year on annual plans Add a teammate to Growth or Pro. Your AI credits come with your plan, not with seats. Top ups: 1,000 AI answers, $15 On every plan. Purchased credits never expire. One credit is one AI answer. The $1 first month is for monthly plans, once per account and once per card. In it, Starter has its 500 AI answers, and Growth and Pro 1,000 AI answers each; the full allowance starts with the first full-price payment, 30 days later. We email you 7 days before that payment, and you can cancel until then. Prices in USD, excluding tax. [Refund policy](https://retily.com/refunds) · [Full pricing and questions](https://retily.com/pricing) Want to see it first? [Try it free on your own website](https://retily.com/try): no account, no card. Works with ## Your inbox, your website, your tools. Connect the mailbox you already have. Put the chat widget and the contact form on any site with one copy-paste snippet each. Build on the API. Gmail Google Workspace Zoho Mail Yahoo Mail OVH Any IMAP mailbox WordPress Shopify Webflow Framer Any website REST API Gmail Google Workspace Zoho Mail Yahoo Mail OVH Any IMAP mailbox WordPress Shopify Webflow Framer Any website REST API Trust and data ## Your data, plainly. - Hosted on privacy-focused infrastructure - GDPR compliant - Never used to train AI models - Encrypted backups, deleted within 30 days - Answers come only from your own content - Every provider we use is listed in our [privacy policy](https://retily.com/privacy) FAQ ## Common questions ### What happens at night, or when nobody is online? The AI keeps answering from your knowledge base. When a request needs a person, it asks for what your team will need, drafts the ticket, and the customer confirms it. Your team finds it in the morning with the whole chat underneath. During business hours, when a teammate is online, the AI offers them instead. ### What if it does not know the answer? It says so. It never invents a policy. It offers your team or a ticket, and logs the question as a knowledge gap so you can fill it once. ### Does it work with my mailbox? Yes. Retily connects over IMAP and SMTP with presets for Gmail and Google Workspace, Yahoo, Zoho, Hostinger, Namecheap, GoDaddy and OVH, and plain settings for most other hosts. Replies go out from your own address. For Microsoft 365 and Outlook.com, forward your support address to your workspace's Retily address instead: Microsoft has turned off password sign-in for most of its mailboxes, and signing in with a Microsoft account is not supported yet. ### Which languages? Customers can write in any language and the AI answers in theirs. Your team reads and writes in their own language; Retily translates at send, and ticket replies show the translation first. The dashboard is in English, French, Spanish, Portuguese and Arabic; the widget adds German and Italian. ### What is a credit? One credit is one AI answer: your agent replying to a customer once. Heavier AI work is priced against that same unit, and a knowledge briefing call at what its AI costs. Some of it runs on its own and uses credits too, like a ticket summary when a chat becomes a ticket. The pricing page lists every action and what it costs, and the hourly limit on each plan. There is no per-resolution fee. ### How long does it take to set up? Enter your website address and Retily builds an agent from it, usually in about a minute, before you sign up. The chat widget and the contact form are one copy-paste snippet each. Connecting a mailbox is one screen. ### Is there a free plan or a trial? No. A monthly plan starts with a first month for $1, then Starter is $9 a month, Growth $39 and Pro $79, until you cancel; an annual plan starts at its annual price. Want to see it answer first? Build an agent from your own website for free, with no account and no card. [Try it on your website](https://retily.com/try) ### Is my data private? Yes. Retily runs on privacy-focused hosting and is GDPR compliant. Your data is never used to train AI models, encrypted backups are deleted within 30 days, and our privacy policy lists every provider we use. [Privacy Policy](https://retily.com/privacy) ## AI for the routine. Your team for what matters. See the agent answer from your own website for free, usually in about a minute. Or start today, with your first month for $1. [Start for $1](https://app.retily.com/register) [Try it on your website](https://retily.com/try) Cancel anytime.