The support system built
by a founder, for founders.
Email, live chat, tickets, knowledge base, and your team's own tasks and communication in one place, with an AI agent that answers from your business's knowledge instead of deflecting.
AI-native from the ground up, and battle-tested running the founder's own live support desk before it was ever sold.
Live demo
Try it. This is the real thing.
A real ticket, a real knowledge base, and our actual AI. Tell it what to say and watch it write the reply.
Order #EX-4471 arrived with a cracked lid
Dana Whitfield · 9:14 AM
Hi, my order arrived this morning but the storage box lid is cracked. This is my second order from you and the first one was perfect, so I am not too worried, but I would like to get it sorted. Order number is EX-4471.
You · 9:31 AM
Sorry about that, and thanks for flagging it so quickly. Could you send me a photo of the damage? Once I have that I can get this moving straight away.
Dana Whitfield · 10:02 AM
Photo attached. It is a clean crack right across one corner, the box still closes but I would not trust it outside. Do I need to send it back before you send a new one? I was hoping to use it this weekend.
Tell the AI what to say
Retily replaces your helpdesk, your live chat, and your team communication tools with one system.
Everything those tools do. One system, one price, built together instead of bolted together.
Why Retily
Everything support touches, in one place.
Not a legacy helpdesk with AI bolted on years later. One system where the inbox, the AI, the knowledge, and the team's work were built together.
One inbox, every channel
Email, live chat, and tickets land in the same queue. No forwarding, no tab-juggling, no “who’s got this?”
AI that knows your business
Your agent answers from your knowledge base, grounded so it doesn’t invent policies you don’t have.
Your team works here too
Tasks, channels, DMs, reminders, @mentions. Support and the work it creates, side by side.
Anywhere your customers are
A branded chat widget, contact form, and email for customers, plus an installable mobile app with push for your team.
The AI part
Answers from your knowledge. Not from thin air.
The AI agent resolves questions with what your business actually knows: your docs, your policies, your voice. When a human should take over, it hands the conversation to your team instead of going in circles.
- Grounded answers from your own knowledge base
- Hands the conversation to your team when it should
- Drafts, improves, and expands replies for your agents
- Customer satisfaction ratings on every conversation
“I tried every helpdesk, every live chat tool, every AI support product. Each solved a quarter of the problem and left me the rest. So I built the one I actually wanted, with AI at the center from the first line of code, and then let my team tell me everything I got wrong.”
Pricing
Every feature is in both plans.
You pay for scale, not for unlocking basics. No paywalled analytics, no paywalled API. 50% off your first 6 months.
Starter
The full product, for one person.
$29 / month
$14.50 a month for your first 6 months
1 seat, 3,000 AI credits a month, 500 knowledge items, and unlimited conversations and tickets.
Growth
The full product, for a team.
$59 / month
$29.50 a month for your first 6 months
3 seats, 9,000 AI credits a month, and unlimited knowledge items, conversations, and tickets.
Coming soon: an AI phone agent that answers by voice from the same knowledge base.
Start answering from your own knowledge.
Set up your inbox, connect your knowledge, and let the AI take the first shift. 50% off your first 6 months.