Most of your support, answered before you get to it.
An AI agent trained on your own content replies in seconds and resolves what it can. The rest reaches your team as tickets and live chat in the same system. One flat price.
Free · No signup · No card · Ready in about a minute
- Grounded in your content
- Hands off to humans
- Free plan. No card.
1,100+
customer questions answered by the AI
4 in 5
conversations, no human agent had to step into the chat
6.3s
median time to first reply
4.45/5
average support rating, across 187 ratings
Measured on our own company's live support desk, since July 2026. Updated August 4, 2026.
Live demo
Try it. This is the real thing.
A real ticket, a real knowledge base, and our actual AI. Tell it what to say and watch it write the reply.
Order #EX-4471 arrived with a cracked lid
Dana Whitfield · 9:14 AM
Hi, my order arrived this morning but the storage box lid is cracked. This is my second order from you and the first one was perfect, so I am not too worried, but I would like to get it sorted. Order number is EX-4471.
You · 9:31 AM
Sorry about that, and thanks for flagging it so quickly. Could you send me a photo of the damage? Once I have that I can get this moving straight away.
Dana Whitfield · 10:02 AM
Photo attached. It is a clean crack right across one corner, the box still closes but I would not trust it outside. Do I need to send it back before you send a new one? I was hoping to use it this weekend.
Tell the AI what to say
The AI part
Answers from your knowledge. Not from thin air.
The AI agent resolves questions with what your business actually knows: your docs, your policies, your voice. When a human should take over, it hands the conversation to your team instead of going in circles.
- Grounded answers from your own knowledge base
- Hands the conversation to your team when it should
- Drafts, improves, and expands replies for your agents
- Customer satisfaction ratings on every conversation
Why Retily
Everything support touches, in one place.
Not a legacy helpdesk with AI bolted on years later. One system where the inbox, the AI, the knowledge, and the team's work were built together.
One inbox, every channel
Email, live chat, and tickets land in the same queue. No forwarding, no tab-juggling, no “who’s got this?”
AI that knows your business
Your agent answers from your knowledge base, grounded so it doesn’t invent policies you don’t have.
Your team works here too
Tasks, channels, DMs, reminders, @mentions. Support and the work it creates, side by side.
Anywhere your customers are
A branded chat widget, contact form, and email for customers, plus an installable mobile app with push for your team.
Retily replaces your helpdesk, your live chat, your team chat, and your task tool with one system.
Everything those tools do, built together instead of bolted together. For a small team, those four run $200 to $400 a month before any AI add-ons. Retily is $79 with the AI included.
Flat pricing
When the AI does its job, your bill doesn't grow.
Much of this market now bills per outcome: up to about a dollar every time the AI resolves a conversation, so costs spike exactly when the product works. Retily is a flat monthly price with credits included. A multi-turn AI conversation costs a few cents of your allowance, resolution included, and a good month costs the same as a quiet one.
~$1
per resolution on outcome-billed platforms
~4¢
a typical AI-handled conversation on Retily
$0
charged for success
Pricing
Every feature is in every plan.
You pay for scale, not for unlocking basics. No paywalled analytics, no paywalled API. Start free with 200 AI answers a month, and pay for the year to get two months free.
Starter
The full product, for one person.
$39 / month
or $390 a year, two months free
1 seat, 3,000 AI credits a month, 500 knowledge items, and unlimited conversations and tickets. 3,000 credits is about 100 AI answers a day, every day.
Growth
The full product, for a team.
$79 / month
or $790 a year, two months free
3 seats, 9,000 AI credits a month, and unlimited knowledge items, conversations, and tickets. That is about 300 AI answers a day.
Coming soon: an AI phone agent that answers by voice from the same knowledge base.
Trust & data
Your data, plainly.
Answers come only from content you approved: your site, your docs, your team's corrections.
When the AI doesn't know, it says so and opens a ticket for your team instead of guessing.
Your content and your customers' conversations never train our models or anyone else's.
Hosted in the European Union. AI processing runs under agreements that bar providers from using your data for anything but answering.
GDPR applies to how we process your data; the details are in the privacy policy, not buried in it.
Delete your workspace and its content goes with it, including from backups on their rotation schedule.
The full detail lives in the privacy policy.
Built by a founder who needed it. Run by teams who'd rather not think about their helpdesk. Read the story
Start answering from your own knowledge.
Set up your inbox, connect your knowledge, and let the AI take the first shift. Free to try on your own site first.