One flat price. The first month is $1.

No. A monthly plan starts with a first month for $1, then Starter is $9 a month, Growth $39 and Pro $79, until you cancel; an annual plan starts at its annual price. Want to see it answer first? Build an agent from your own website for free, with no account and no card. Try it on your website

Thirty days after you start, your plan renews at its regular price, $9, $39 or $79 a month, and every month after that until you cancel. We email you 7 days before that first full charge, with the date, the price and a link to cancel. In the $1 month, Starter has its 500 AI answers, and Growth and Pro 1,000 AI answers each; the full allowance starts with the first full-price payment. The $1 month is for monthly plans, once per account and once per card: an annual plan, or a second workspace, starts at the full price.

In Settings › Billing, click Cancel plan. That's it: one click, nothing to confirm. Your plan runs to the end of the period you paid for and does not renew, and until then Undo puts it back. We email you to confirm. Cancel during the $1 month and the full price is never charged. Only the workspace Owner can cancel.

Yes, for your first full-price payment: ask within 7 days of it and we refund it in full. Click Request a refund in Settings › Billing, or email support@retily.com. A refund ends the plan at once; credits you bought as top-ups are kept. Later payments and top-ups are not refunded, except where the law requires it. Refund policy

One credit is one AI answer: your agent replying to a customer once. Heavier AI work is priced against that same unit, with no model multipliers, and the lists above show every action on the plans and what it costs. Some of it runs on its own and uses credits too, like a ticket summary when a chat becomes a ticket. A knowledge briefing call is the exception: it is charged what its AI costs, so its list shows typical amounts.

About 100 AI answers a day, every day of the month. A typical month mixes chat answers with AI drafts for your team and knowledge updates, and still sits comfortably inside Growth. Starter's 500 is about 17 a day, and Pro's 9,000 about 300.

Nothing dramatic. Your inbox, tickets, live chat and email keep working, your team keeps replying, and customers can keep messaging you. The AI pauses until your credits reset: no AI answers or drafts. A customer who writes in the chat meanwhile is told “Our AI assistant is temporarily unavailable”, and Retily opens a ticket for your team so nothing is lost, asking for their email address first if it doesn't have one. We email you at 50%, 75%, 90% and 100% of your allowance; if one jump passes several of those, you get one email, for the highest.

Yes, on every plan, so one busy hour cannot use up a month. Starter allows 42 credits an hour and 250 a day, Growth 250 and 1,500, and Pro 750 and 4,500. Extra seats add people, not credits or speed. Knowledge briefing calls don't count toward the limit. If a limit is reached, the AI pauses until the next hour, or for the daily limit until midnight UTC, and customer chats become tickets for your team, as they do when credits run out.

Yes. Top ups are 1,000 AI answers, $15, on every plan, and purchased credits never expire. If you top up most months, the next plan up is usually the better deal.

No. Your plan allowance resets in full at the start of each billing month. Purchased top-up credits are separate and carry over until used.

No. Several support platforms now bill up to about a dollar every time their AI resolves a conversation. Retily is a flat monthly price with credits included, so a month where the AI does its job well costs you exactly what a quiet one does.

Yes. Retily runs on privacy-focused hosting and is GDPR compliant. Your data is never used to train AI models, encrypted backups are deleted within 30 days, and our privacy policy lists every provider we use. Privacy Policy