Features
Everything support touches, in one system.
Not a helpdesk with AI bolted on years later. The inbox, the AI, the knowledge and the team’s work were built together. Every plan has the whole desk; Growth and Pro add your branding, more widgets and chat flows.
Unified inbox
Email, live chat, and tickets land in the same place. No tab-juggling, no working out who has what.
- Email, contact-form and chat tickets in one shared list, live chats beside them
- Assignment, participants, and takeover
- Canned replies and a shared attachment library
- Departments, with each contact form sent to the right one
AI agent
The AI agent resolves questions with what your business actually knows: your docs, your policies, your voice. When a human should take over, it hands the conversation to your team instead of going in circles.
- Grounded answers from your own knowledge base
- Hands the conversation to your team when it should
- Your tone, your rules, and what it must never say
- Coming soon: an AI phone agent that answers by voice from the same knowledge base
Chat widget
A chat widget you drop onto your site. It carries your colors and your logo, and hands live conversations to your team when the AI should step aside.
- Themes and brand colors that match your site
- Send files, images, and video to customers in the chat
- Sits alongside the contact form on the same page
Contact form and knowledge base
An embeddable contact form for your site, and the knowledge base the AI answers from. Both are yours to brand.
- Embeddable contact form carrying your branding
- Knowledge base the AI agent answers from
- Spam protection on the form
AI writing assistance
Your agents keep the keyboard. The AI drafts a first reply, improves the one they wrote, or expands a short note into a full response.
- A full reply in one click, or from a few words with Instruct AI
- Improve and expand any reply in the composer
- Writes in your business's voice, not a generic one
Team collaboration
Support and the work it creates, side by side. Your team gets tasks, channels, direct messages, reminders, and @mentions without leaving the system.
- Tasks linked to the ticket or conversation that created them
- Public and private channels, plus direct messages
- Reminders, reactions, and @mentions
- Internal notes that customers never see
Analytics
See how the desk is actually performing: how fast you respond, how much the AI resolves on its own, and what customers thought of it.
- Overview, agents, AI performance, and feedback views
- Median first-response time
- AI resolution rate
- Satisfaction ratings from chats and closed tickets
SLA policies
SLA policies keep the clock visible, so nothing quietly ages out. Every ticket carries its targets, the assignee is warned before a resolution target slips, and the team hears when any target is missed.
- First-response and resolution targets per priority
- An SLA tag on tickets, marked overdue when a target is missed
- The assignee is warned before the resolution target, and the team when a target is missed
API
A REST API for the parts of Retily you want to build on.
- Endpoints for tickets, conversations, customers, and knowledge
- API keys you create and revoke per integration
Coming soon: an AI phone agent
It answers by voice from the same knowledge base. Leave your email and we will tell you when it is ready, and about nothing else.
AI for the routine. Your team for what matters.
See the agent answer from your own website for free, usually in about a minute. Or start today, with your first month for $1.
Cancel anytime.