Connect Gmail or Google Workspace

1. Make an app password

Retily signs in to Gmail with an app password, not your normal password. Google allows app passwords only when 2-Step Verification is on.

1. 1Turn on 2-Step Verification in your Google Account, if it isn’t yet.
2. 2Open myaccount.google.com/apppasswords and sign in.
3. 3Create an app password and copy it.

2. Connect it in Retily

1. 1In the app, go to Settings › Email.
2. 2Under Email Provider, choose Gmail / Google Workspace. The server settings fill in by themselves.
3. 3Enter the Email Address, and paste the app password in Password.
4. 4Optional: a From Name, such as “Acme Support”. Empty means your workspace name.
5. 5Click Test & Save. Retily signs in, sends a test email to that mailbox and checks it can read the inbox. It saves only when both work.

Gmail has IMAP on for every account, so there is nothing to turn on there. Once connected, Retily reads unread email from the last 14 days, turns it into tickets and marks it read. New mail arrives within seconds.

If it doesn’t connect

Incorrect email or password

Use the app password, not your normal Google password. Check the address is the mailbox the app password belongs to.

Connection failed

Check the address and the provider you chose, then try again.

Or forward instead

Every workspace has its own Retily address, shown in Settings › Email. Forward your support address to it and each email becomes a ticket; replies then go out from the Retily address. On Google Workspace, an admin can do it for the whole domain: in the Admin console, Apps › Google Workspace › Gmail › Routing, add a rule that also delivers to your Retily address.

• Send a test email to your support address from another account. It should arrive in Tickets.
• Both ways are in Connect your support email.