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Install on WordPress

The chat widget is one line of code. On WordPress, a small free plugin puts it on every page for you, so you never edit your theme.

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1. Copy your code in Retily

  1. In the app, go to Settings › Widget.
  2. Next to your chat widget, click Install.
  3. Click Copy code.

It looks like this, with your own workspace name:

<script src="https://app.retily.com/v1/widget.js" data-org="your-workspace"></script>

2. Add the WPCode plugin

  1. In your WordPress admin, go to Plugins › Add New.
  2. Search for WPCode, click Install Now, then Activate.

WordPress.com

On WordPress.com, installing plugins needs a paid plan: Personal, Premium, Business or Commerce.

3. Paste the code in the footer

  1. Go to Code Snippets › Header & Footer.
  2. Paste your code in the Footer box.
  3. Click Save Changes, at the top right.

The widget now loads on every page of your site.

4. Check it

  1. Back in Retily’s install dialog, under Check your site, type your site’s address.
  2. Click Check installation. Installed means the code is on that page.
  • If the check doesn’t find it and your site uses a caching plugin, clear its cache, then check again.
  • The first time the widget loads on your site, the Get started step on Home ticks itself.
  • Still no chat? Look at the widget’s Allowed Domains, as Install the chat widget explains.

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Still stuck?

Write to support@retily.com with your support email address and what you tried. Or see all help pages.